What happens when the agent cannot price a job?

It says so and books a survey instead of guessing. An underquoted job costs more than a slower quote, so the fallback is deliberately a human rather than a wider confidence band.

Does it work for a franchise network?

Yes. Territories, rate cards and settlement splits are held per franchisee, and matching respects a territory boundary before it considers travel time.

Can professionals use it without a smartphone app?

Job offers, acceptance and completion all work over WhatsApp and SMS. The app adds live tracking and photo capture, but it is not the only route.

What happens when a pro cancels on the morning?

The match re-runs against everyone still eligible for that window, and the customer is told with a new ETA rather than being left to discover it. If nothing fits the window, it escalates to the dispatcher with the shortlist already built.

How are variations on site controlled?

Work beyond the quoted band cannot proceed until the customer approves the variation on their phone. The pro cannot raise a variation above a threshold you set without a dispatcher releasing it.

How much does ServeNEX cost?

Pricing starts from ₹14,000 per month plus usage, and scales with the size of your network and the modules you use. We give a written quote after a walkthrough, before anything is invoiced.

ServeNEX · Home Services

Every job matched to a pro who is actually free

Intake, quoting and dispatch run against live availability instead of a callback queue — with a real ETA for the customer and only the exceptions raised to a dispatcher.

Book a walkthrough See it running

From ₹14,000 per month + usage. Built for service networks and franchises.

A home-services professional at a laptop beside a ServeNEX booking app, with technicians on home cleaning, AC, plumbing and salon jobs and a live booking tracker

WhatsApp BusinessRazorpayStripeGoogle MapsTallyZoho BooksUPISMS · VoiceVehicle telematicsBackground checks

Your dispatch platform

Booking, dispatch and tracking for service networks and franchises

ServeNEX scopes and prices a job while the customer is still booking, matches it to a professional who has the skills, the kit and the time, and holds that slot before it is offered. The customer gets a live ETA, the pro gets a job they can finish in one visit, and the dispatcher only hears about the exceptions.

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Booked without a callback: 92%Booked without a callback
Less travel per job: 38%Less travel per job
Inputs weighed per match: 7Inputs weighed per match
Jobs per day: 20000+Jobs per day

Turning a callback queue into confirmed slots , with a real ETA on every job.

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Intake and Quote Triage

The job is scoped from the customer’s own words and photographs and priced against your rate card before they leave the booking. Where the scope is genuinely unclear, it books a survey instead of guessing. Intake covers:

Scoping from a description and photographs
One clarifying question when the photo cannot answer it
Fixed prices from your rate card and labour bands
The variation clause shown before the customer pays
A survey booked when scope is unclear
Deposits taken at confirmation

Pro Roster and Skills Matrix

Certifications, tooling and service areas held for every professional, with expiries that take someone out of matching before a job is assigned rather than after it is refused on the doorstep. The roster holds:

Certifications with expiry dates per pro
Tooling and kit carried on each van
Service areas and franchise territories
Shift patterns and overtime acceptance
Background-check status before first job
Quality history that follows the pro

Availability-Aware Dispatch

Seven inputs decide who gets the job. Hard inputs such as skill, territory and remaining day rule people out; soft inputs such as travel time, kit and quality rank the rest. The matcher weighs:

Skill and certification, with no override on expiry
Territory, so the right franchisee owns the job
Live position and realistic travel time
Whether the job fits before the shift ends
Kit on the van for a one-visit finish
Quality and customer history to rank the shortlist
Every dispatcher override recorded against the outcome

Live ETA and Reschedules

The customer watches a tracked arrival window instead of waiting for a call. When a morning goes wrong, the match re-runs rather than the job dropping back into a queue. Day-of handling includes:

Reminder the night before the visit
A live tracking link on the morning
Automatic re-match when an earlier job overruns
Re-match when a pro cancels, with a new ETA sent
Customer reschedules that re-run the match
Escalation with a shortlist when nothing fits

Payments and Invoicing

Quote, variation and invoice sit on one record, so what the customer approved is what they are billed. Settlement follows the terms each franchisee signed. Payments cover:

Deposits at booking, balance on completion
Materials added on site against the quote
Variations approved on the customer’s phone
Part-payments on longer jobs
Franchise settlement splits per agreement
Invoices posted to Tally or Zoho Books

Post-Visit Quality Checks

Completion evidence, the customer’s response and a rating that changes what a professional is offered next, not just what a report says about them. Quality checks include:

Photographic evidence at completion
Materials used recorded against the job
Customer response and rating after the visit
Ratings fed back into match ranking
Repeat-visit and callback tracking per pro
Returning customers matched to their last pro

Reads the customer’s photographs and description, identifies the likely job, such as a cartridge replacement rather than a new tap, and asks the one question the image cannot answer.

Our solutions

AI Agents in Dispatch

The agents in ServeNEX do the routine work of a dispatch desk: scoping, pricing, matching and re-matching. They stop at the edge of what they can do with certainty and hand the rest to a person with the context already built.

Talk to a dispatch expert

Our solution

Integrations for Messaging, Maps and Money

A services operation runs on messaging, maps and money. These connections ship with ServeNEX; a field-service system you already own is connected through an adapter quoted in discovery.

Customers book, approve variations and follow their ETA on WhatsApp. Pros receive, accept and complete jobs there too, with or without the app.

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Our services

Built for Customers, Pros and the Dispatch Desk

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Customer Booking Flow
Describe the job, add a photo, see a fixed price and pick a slot that is already held, on the web or on WhatsApp.
Live Tracking Link
A tracked arrival window on the morning of the visit, updated when the route or the pro changes.
Variation Approvals
Work beyond the quote pauses until the customer approves the new amount on their phone, with the reason shown.
Pro Jobs on WhatsApp or App
Offers, acceptance and completion over WhatsApp and SMS, with the app adding live tracking and photo capture.
Self-Service Reschedules
Customers move their own visit, and the match re-runs for the new time instead of waiting for a coordinator.
Dispatcher Exception Screen
One screen of what needs a person today, each item with the shortlist, the history and the customer’s contact attached.

Platform

A Dispatch Platform Built for Networks

ServeNEX is built for operations with vans, territories and people who are paid by the job, and for networks where each franchisee has its own terms.

Portfolio Talk to a dispatch expert

Franchise
Territories, Rate Cards and Splits
Held per franchisee. Matching respects a territory boundary before it considers travel time.
Booking
Slots Reserved Before Offer
A slot is held on the pro’s calendar before the customer sees it, and released the moment it is not taken.
Audit
Every Override Recorded
Dispatcher overrides are logged against the job’s outcome, so the matching weights can be argued with evidence.
Field
Works Without the App
Pros can take, accept and complete jobs over WhatsApp and SMS. The app adds tracking and photos.
Scale
Built for High Daily Volume
Designed for networks running thousands of jobs a day across many territories and franchisees.
Integrations
Adapters for Your Existing Tools
Messaging, maps and payments ship with the product. A field-service system you already run connects through an adapter.

Dispatch operations

What runs a network

Six modules built for an operation with vans, territories and people who are paid by the job. They are one product because a dispatch engine without a quality loop is just a faster way to send the wrong person twice.

Portfolio Talk to a dispatch expert

01

Intake and quote triage

The job scoped from a customer’s own description and photographs, priced against your rate card, and escalated to a human survey when the scope is genuinely unclear rather than guessed at a wider band.

02

Pro roster and skills matrix

Certifications, tooling and service areas held per professional, with expiries that remove someone from matching before a job is assigned rather than after it is refused on the doorstep.

03

Availability-aware dispatch

Matching against live position, travel time and the rest of that person’s day — so a slot offered at booking is a slot that survives contact with the afternoon.

04

Live ETA and reschedules

A tracked arrival window the customer can watch, and a reschedule path that re-runs the match instead of dropping the job back into a queue for someone to pick up again.

05

Payments and invoicing

Quote to invoice on one record, with part-payments, materials added on site, and settlement split across a franchise network on the terms each franchisee actually signed.

06

Post-visit quality checks

Completion evidence, a customer response and a rating that feeds back into matching — so a professional’s record changes what they are offered, not just what a report says about them.

Why us

Why Choose ServeNEX for Your Service Network ?

Six things operations heads, franchise owners and dispatch leads tell us tipped the decision, from how bookings are confirmed to who handles the day when it goes wrong.

Confirmed in the Booking
Scope, price and slot are settled while the customer is still in the flow, with nobody in the office.
Dispatchers Handle Exceptions
The matcher assigns the work. People step in only for the no-access, the underscoped job or the broken-down van.
Honest Quotes
Fixed prices from your own rate card, and a survey instead of a guess when the scope is unclear.
Franchise-Aware From Day One
Territories, rate cards and settlement splits per franchisee, not bolted onto a single-company tool.
Quality That Changes Offers
Ratings and completion evidence feed the matcher, so the best work is rewarded with the next job.
Works for Every Pro
No smartphone needed to take and finish a job. WhatsApp and SMS cover the whole flow.

Service categories

One Matcher for Every Home Service You Run

Each category brings its own certifications, pricing and evidence. The same seven-input matcher handles all of them. Open any card to see what it checks.

Portfolio Talk to a dispatch expert

AC
AC repair and servicing
Plumbing
Leaks, taps and fittings
Electrical
Points, wiring and faults
Cleaning
Deep and move-in cleaning
Pest
Pest control treatments
Appliances
Washing machines, fridges, RO

AC
AC repair and servicing
Plumbing
Leaks, taps and fittings
Electrical
Points, wiring and faults
Cleaning
Deep and move-in cleaning
Pest
Pest control treatments
Appliances
Washing machines, fridges, RO

Client testimonials

What operations teams say after the first month of dispatch

Operations, founders and quality leads on what changed once intake, matching and quality ran on one record.

01 / 03

Project

Moved a multi-city appliance repair franchise from a phone-and-spreadsheet dispatch desk onto ServeNEX, with territories and settlement splits configured per franchisee.

Head of Operations

Appliance repair franchise, 14 cities

Review

“Our coordinators used to spend the morning ringing technicians to find who was free. Now they only see the jobs that went wrong, and there are usually a handful.”

FAQs

Frequently asked questions

What operations and franchise teams ask before a pilot: pricing, franchise setup, how the agent decides what to quote, and what happens when a morning goes wrong.

Still have a question?

Thirty minutes with someone who has set up dispatch on ServeNEX. No deck, no discovery form.

Book a walkthrough Email us

It says so and books a survey instead of guessing. An underquoted job costs more than a slower quote, so the fallback is deliberately a human rather than a wider confidence band.

Let’s connect

Collaborate with Chronixa on ServeNEX

Tell us how many pros you run, which services and territories you cover and how you dispatch today. We come back with a walkthrough on your own rate card, not a generic demo.

1
Book a walkthrough
Thirty minutes on your services, territories and current dispatch.
2
We map your rate card and roster
Services, labour bands, certifications and franchise terms, configured.
3
Pilot in one territory
Real bookings in one area, with your dispatchers watching the exceptions.
4
Roll out across the network
Territory by territory, with a named onboarding lead throughout.

30-minute call
Written scope first
NDA on request

infochronixa@gmail.com

Looking at another product? See all four

Every job matched to a pro who is actually free

Booking, dispatch and tracking for service networks and franchises

Turning a callback queue into confirmed slots , with a real ETA on every job.

Capabilities

Intake and Quote Triage

Pro Roster and Skills Matrix

Availability-Aware Dispatch

Live ETA and Reschedules

Payments and Invoicing

Post-Visit Quality Checks

Photo scoping agent

Rate-card pricing with a survey fallback

Match ranking

Overrun and cancellation re-matching

Exception triage for the dispatcher

Quality signals into matching

AI Agents in Dispatch

Integrations for Messaging, Maps and Money

WhatsApp Business messaging

SMS and voice notifications

Razorpay and Stripe payments

Google Maps routing and geocoding

Tally, Zoho Books and settlement exports

Fleet and vehicle telematics

Background-check providers

Built for Customers, Pros and the Dispatch Desk

Customer Booking Flow

Live Tracking Link

Variation Approvals

Pro Jobs on WhatsApp or App

Self-Service Reschedules

Dispatcher Exception Screen

A Dispatch Platform Built for Networks

Territories, Rate Cards and Splits

Slots Reserved Before Offer

Every Override Recorded

Works Without the App

Built for High Daily Volume

Adapters for Your Existing Tools

What runs a network

Intake and quote triage

Pro roster and skills matrix

Availability-aware dispatch

Live ETA and reschedules

Payments and invoicing

Post-visit quality checks

Why Choose ServeNEX for Your Service Network ?

Confirmed in the Booking

Dispatchers Handle Exceptions

Honest Quotes

Franchise-Aware From Day One

Quality That Changes Offers

Works for Every Pro

One Matcher for Every Home Service You Run

What operations teams say after the first month of dispatch

Frequently asked questions

01What happens when the agent cannot price a job?

02Does it work for a franchise network?

03Can professionals use it without a smartphone app?

04What happens when a pro cancels on the morning?

05How are variations on site controlled?

06How much does ServeNEX cost?

Collaborate with Chronixa on ServeNEX

Every job matched to a pro who is actually free

Booking, dispatch and tracking for service networks and franchises

Turning a callback queue into confirmed slots , with a real ETA on every job.

Capabilities

Intake and Quote Triage

Pro Roster and Skills Matrix

Availability-Aware Dispatch

Live ETA and Reschedules

Payments and Invoicing

Post-Visit Quality Checks

Photo scoping agent

Rate-card pricing with a survey fallback

Match ranking

Overrun and cancellation re-matching

Exception triage for the dispatcher

Quality signals into matching

AI Agents in Dispatch